We process payments with PayPal, an external payments platform that allows you to process transactions with a variety of payment methods. Funds from PayPal sales on OkapiMart will be deposited into your PayPal account.
WHY SELL ON OKAPIMART
Join a marketplace where nearly 50 million buyers around
the world shop for unique items
OkapiMart.com streamlines B2B/B2C vendor onboarding with a clear, step-by-step process. You’ll start by accepting our commission structure, secure account registration and business verification, configure your vendor dashboard, create and optimize product listings, and finally manage performance metrics to maintain account health. Throughout, our escrow-backed transactions and dedicated support ensure trust and transparency for both buyers and sellers.
1
Registration & Verification
- Free Signup: Vendors create an account, verify business details, and set up their store—no plan selection or subscription payment required. Upon activation, We apply the platform’s global commission percentage to all listings
- Select Region: Choose the country/region where you operate—this determines currency, tax, and shipping settings
- Document Upload: Submit proof of business establishment (e.g., business license, tax registration) and a valid local phone number
- Approval Timeline: Verification typically completes within 3–5 business days; you’ll receive an email notification upon approval
2
Payment Processing & Chargebacks
- Tiered Commision Rate: 5-15% of each sale, automatically deducted at checkout.
- Minimum Fee Floor: A small per‑item minimum (e.g., USD 0.30) to cover processing overhead.
- No Upfront or Listing Fees: Vendors list unlimited products at no cost OkapiMart handles product management free of charge
- Gateway Fees: 2.9% + USD 0.30 per transaction (passed through or partly absorbed by the platform).
- Chargeback Handling: USD 15 per disputed transaction.
3
Configure Your Vendor Dashboard
- Complete Profile: Add your company logo, storefront description, and contact details to build buyer trust
- Payment & Tax Settings: Enter bank account details, set up your Seller Wallet, and submit tax information (VAT/GST numbers)
- Shipping & Returns: Define your shipping methods, rates, and return policies in the “Logistics” section
- User Permissions: Grant team members specific roles (e.g., Product Manager, Order Fulfillment) to streamline operations
4
Create, Launch & Optimize Product Listings
- Product Titles & Descriptions: Use clear, keyword-rich titles (including model numbers) and detailed descriptions to improve searchability
- High-Quality Images: Upload multiple high-resolution photos showing all angles, packaging, and product details
- Tiered Pricing: Set volume-based price breaks (e.g., 100–500 units, 501–1,000 units) to incentivize larger orders
- Low-MOQ Listings: Enable single-unit sales or small-batch orders for buyers testing new products
- Search Ads: Activate pay-per-click campaigns to boost visibility in platform search results
5
Monitor Performance & Maintain Health
- Order Fulfillment Rate: Strive for ≥ 99% on-time shipment rate to avoid late-shipment penalties
- Cancellation Rate: Keep pre-fulfillment cancellation below 2.5% over a rolling 7-day window to remain in good standing
- Response Time: Achieve an average inquiry response time under 12 hours to maintain high seller ratings
Affordable, transparent, and secure
It doesn’t cost a thing to list up to 50 items a month, and you only pay after your stuff sells.
It’s just a small percent of the money you earn
It’s just a small percent of the money you earn
Listing fees are billed for 0.20 USD, so if your bank’s currency is not USD, the amount in
your currency may vary based on changes in the exchange rate.
your currency may vary based on changes in the exchange rate.
FREQUENTLY ASKED QUESTIONS
Here are some common questions about selling on OkapiMart
Account & Registration
How do I create an OkapiMart seller account?
Click “Become a Vendor” on the My Account page, fill in your business details, and submit for verification.
What verification documents are required?
We require a copy of your business license, tax registration certificate, and a valid contact phone number to complete vendor verification.
Fees & Commissions
What fees does OkapiMart charge vendors?
OkapiMart operates on a commission-only model—no subscription or listing fees; we deduct a fixed and/or tiered percentage from each completed sale.
How and when are commissions collected?
Commissions are automatically calculated at checkout and withheld from the sale proceeds; payouts (minus commissions) are released on a weekly schedule via your chosen payment method.
Product Listings
How many products can I list?
Vendors may list unlimited products at no cost, leveraging our built-in product management and catalog features.
Are there image and listing quality requirements?
Yes—upload high‑resolution images (minimum 1000×1000 px), provide detailed titles and descriptions, and include any required compliance certifications.
Orders & Fulfillment
How do I manage incoming orders?
Use the Frontend Dashboard to view order details, confirm shipments, and update tracking information in real‑time.
What happens if I need to cancel an order?
Sellers may cancel for stock shortages or force majeure within 24 hours of order placement, canceled orders automatically trigger full refunds to buyers.
Payments & Escrow
How does escrow protection work?
Buyer payments are held in escrow upon order placement and released to the seller only after the buyer confirms receipt and satisfaction, mitigating risk for both parties.
What payment methods are supported?
We support PayPal, Stripe, and direct bank transfers; vendors configure preferred payout methods in the Settings panel.
Shipping & Returns
Can I set my own shipping rates?
Yes—define shipping zones and rates per product or vendor profile via the Shipping settings; OkapiMart will display costs at checkout.
What is the return policy for orders?
Buyers can request returns within 15 days of delivery; sellers handle returns and refunds per our Returns & Refunds Policy, with restocking fees allowed for non‑compliant returns.
Support & Dispute Resolution
Where can I get help or raise a dispute?
Visit our Help Center or open a support ticket via the Dashboard; unresolved issues escalate to our Dispute Team within 3 business days.
How are escalated disputes handled?
After escalation, parties have 3–30 days to negotiate; if unresolved, our Resolution Team intervenes and issues a binding decision based on submitted evidence .